Privacy Policy

Effective Date: 24 April 2024
Last Updated: 2 September 2025

Stock Tank Pools WA ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you use our website, contact us, or purchase our products or services.

1. What information we collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, postal address.
   
• Payment Information: Payment details collected securely via third-party payment processors (we do not store credit card information).
   
• Business Transactions: Purchase history, order details, delivery information.
   
• Website Usage: IP address, browser type, device information, and cookies (via our website).
   

2. How we collect personal information

We may collect your information when you:

• Visit our website or social media pages
   
• Make an enquiry via email, phone or online forms
   
• Place an order for our products or services
   
• Subscribe to our mailing list or promotions
   

We only collect personal information directly from you or from your authorised representative unless it is unreasonable or impractical to do so.

3. How we use personal information

We may use your personal information to:

• Process and fulfil your orders
   
• Provide customer service and respond to enquiries
   
• Communicate order updates or product information
   
• Improve our services and website functionality
   
• Send promotional emails (you can opt out at any time)
   

4. How we disclose personal information

We do not sell or rent your information. We may disclose your personal information to:

• Delivery providers for shipping your orders
   
• Payment processors and financial institutions
   
• Our website hosting or IT support providers
   
• Government authorities if required by law
   

We take reasonable steps to ensure that any third party we share information with complies with Australian privacy laws.

5. Security of personal information

We take reasonable measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet can be guaranteed as completely secure.

6. Access to Information

You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within a reasonable time and may need to verify your identity.

7. Cookies and website analytics 

Our website may use cookies and third-party tools (e.g., Google Analytics) to track site performance and improve your browsing experience. You can disable cookies in your browser settings.

8. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact us

If you have any questions or complaints about your privacy or this policy, please contact:

Stock Tank Pools WA
Email: info@stocktankpoolswa.com.au
Phone: 0497 639 617

If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.